Error rates have dropped to within our defined thresholds since the changes have been made. We'll continue to monitor and make subsequent improvements.
Posted Jan 09, 2026 - 11:19 UTC
Monitoring
The service concerned has been allocated more resources and we have seen a reduction in errors. We'll continue to monitor and review our scaling policies.
Posted Jan 07, 2026 - 11:23 UTC
Investigating
We've seen an increase in 5xx errors on the public api-service. Our team is working to resolve the issue. Please retry any failed requests.
Posted Jan 07, 2026 - 10:30 UTC
This incident affected: Thrive Learning Platform (UK and Rest of the World).